FAQs
About Fruitful
1. What makes Fruitful different from other skincare brands?
At Fruitful, we keep skincare simple, safe, and effective. Our products are powered by real fruit extracts and designed especially for achieving glowing & healthy skin.
2. Are your products really made with fruits?
Yes! Each product highlights the goodness of one hero fruit extract, blended with safe actives and nourishing ingredients.
3. Is Fruitful suitable for beginners in skincare?
Absolutely. Our products are gentle, easy-to-use, and perfect for anyone starting their skincare journey.
4. Are your products made in India?
Yes, proudly made in India with high-quality ingredients.
5. Do you test your products on animals?
Never. Fruitful is 100% cruelty-free.
6. Who can use Fruitful products - are they gender neutral?
Yes! Our products are made for everyone, regardless of gender.
Shipping & Returns
7. How long will it take for my order to reach me?
Orders are usually delivered within 5-7 business days depending on your location.
8. Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders.
9. How can I track my order?
Once your order is shipped, we’ll share a tracking link on email and SMS.
10. What if my package arrives damaged or leaked?
We’re sorry for the inconvenience! Please email us at hello@shopfruitful.com with pictures, and we’ll resolve it quickly.
11. What is your return or exchange policy?
Due to hygiene reasons, we do not accept returns. However, damaged or wrong items will be replaced at no extra cost.
12. How do I initiate a exchange request?
Simply reach out to us at hello@shopfruitful.com within 48 hours of delivery.
13. Do you ship outside India?
Currently, we ship across India only. International shipping is coming soon.
Product Related
14. Are Fruitful products safe for sensitive skin?
Yes, our formulas are gentle. But we always recommend a patch test before use.
15. Do your products contain parabens, sulphates, or harsh chemicals?
Nope! We’re free from parabens, sulphates, and harsh toxins.
16. Can teenagers use Fruitful skincare?
Yes, our products are safe for teenagers and adults alike.
17. Can I use Fruitful products if I have acne?
Yes, our Blueberry & AHA Face Cleanser is especially great for oily, acne-prone skin.
18. Are your products dermatologically tested?
Yes, all our products are dermatologically tested for safety.
19. Do your products have artificial fragrance?
We avoid heavy fragrances but for the sensory experience we use <0.5% of mild fragrance.
20. How long does one product usually last with daily use?
On average, one regular size product lasts 8-10 weeks with regular use.
21. Do you recommend patch-testing before use?
Yes, always! Apply a small amount on your wrist or behind the ear before full use.
Order Related
22. How can I place an order on the Fruitful website?
Browse your favorite product, add to cart, and checkout. It’s that easy!
23. Can I cancel or modify my order after placing it?
Orders can be cancelled within 2 hours of purchase. Once shipped, cancellations aren’t possible. For cancellations, mail us at hello@shopfruitful.com
24. I didn’t receive an order confirmation email. What should I do?
Check your spam folder. If it’s still missing, contact us at hello@shopfruitful.com.
25. What payment methods do you accept?
We accept debit/credit cards, UPI, net banking, and COD (for selected locations).
26. My payment failed, but the money was deducted. What should I do?
Don’t worry! It usually reverses within 3-5 business days. If not, reach us with transaction details at hello@shopfruitful.com
Discounts & Offers
27. Do you offer any first-time buyer discounts?
Yes, we provide 15% off on all the products for the first-time buyers. Use code: FRUITFUL15
28. Where can I apply a coupon code?
At checkout, you’ll see an option to enter your coupon code.
29. Can I use more than one discount code in the same order?
No, only one coupon can be applied per order.
30. Do you have seasonal sales or special offers?
Yes, we run seasonal sales and surprise offers from time to time.
31. How can I know about upcoming offers?
Follow us on Instagram @shopfruitful and subscribe to our emails for updates.